Ison Group

A Large Conglomerate with IT, BPO, Infrastructure & Healthcare businesses

ISON Group is one of the Middle East, Africa & SEA’s largest CX focused- Technology, KPO, and Infrastructure management specialists with a presence in 30+ countries
Headquartered in Dubai. Regional HQs at New Delhi India, Durban SA, Nairobi Kenya, and Lagos Nigeria
ISON capitalizes on the strength of its core expertise and capabilities in a range of sectors such as Telecom Service Providers, Banking and Financial Services, E-Commerce, Travel & Leisure, Hospitality, DTH, Car rental, Food App, Car portal, Government, Retail, Education, Real-Estate, Manufacturing, and Oil & Gas

Country presence across Africa, Middle East & ASEAN

K+

Total Employees

Long Term Marquee Clients

Diversified Industry Verticals: Telecom, O&G, BFSI, Retail, Aviation, Healthcare, Solar etc

Our Capabilities

Experience in building an emerging market platform

Deep understanding of managing operations, regulation, logistics, IT in some very challenging geographies especially within Africa

Deep understanding of deal drivers in the Healthcare Market

iSON Group has over the years developed lasting relationships with multiple Pharma giants and healthcare-focused investors in various emerging markets

In depth understanding of customer experience management

iSON Group through its BPO arm, manages over 2Mn+ daily customer calls ensuring a robust understanding of the entire customer life cycle and retention

We provide end to end healthcare services at the desired location of patients

Religious needs looked after (Food, Prayer, Security)

Tech enabled- On mobile and computer for online treatment information

Medical Visa including travel arrangements- Air tickets, Hotels, FX etc.

Ambulance services on arrival if needed

Pickup and drop services at both locations including translator at all times

Second opinion if so desired

Commitment to cost control through competitive pricing

Constant watch on treatment hospital/doctor to ensure highest quality delivery

Digital records archived and complete post op care for speedy recovery

iSON Group is an emerging market focused business conglomerate specializing in the IT and ITeS domain across Africa, South/South East Asia & the Middle East

Primary businesses

Mn+

End Customers Served

K+

Total Employees

Mn+

Monthly Transactions

Countries

Marquee Clients across Telecom, BFSI, Healthcare, Retail etc.